a. Cancellation/Refund Policy

Once a reservation is confirmed, please notify us by email of any cancellation or modification of the booking at least 3 days (72) before arrival for FIT bookings and 14 days before arrival for Group bookings in order to avoid a charge of 1 night stay to be imposed.

No show after 24 hours for every room reserved, a 1 night room rate will be charged.

Refund is restricted to overpayment or redundant payment caused by technical related glitch during the payment process. If in case of refund, the Product/Services that you purchased may be cancelled, and such cancellation takes effect within the next 24 - 48 hours through original method of payment. In the event that your account is found involved in any fraudulent transaction(s), we reserve the right at our sole discretion to temporarily suspend your account. Nonetheless, should you face technical problems and need assistance, please contact our staff at “Contact Us” section.

b. Privacy Policy

Monocolo Boutique Hotel respect and is committed to the protection Personal Data and your privacy. We are aware of our responsibilities and never share any information with any third party without your approval. Our policy is in accordance with the Personal Data Protection Act 2010.

c. Rules and regulations

Check-in time is after 3pm and Check-out time is at 12pm. Early check-in or late check-out arrangements can be made at applicable charges.

Deposit: For all reservations, the Hotel requires a deposit for each room being incidental charges upon check in. Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorisation by the Hotel is required.

No Smoking Policy: The Monocolo Boutique Hotel enforces a no smoking policy in all guest rooms and enclosed public areas. Smoking is only permitted in designated smoking areas. A cleaning fee of RM1,000.00 will be imposed upon the guest(s) concerned should there be smoking.

d. Our Policy

A Tourism Tax of MYR10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost.

All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.

Akasbadi Sdn Bhd

(Company No. 199901024167)(499067-V)

Monocolo Boutique Hotel

No.1, Mile 1.5, Jalan Tuaran,
88400 Kota Kinabalu,
Sabah, Malaysia.